Baolongtai Wood Products Factory is committed to delivering premium-quality products and outstanding customer service. We acknowledge that products may occasionally fail to meet your expectations. For such cases, we have formulated a refund policy that allows returns within a specified period counting from the date of purchase.
Kindly note that we cannot guarantee or warrant the effectiveness of any of our products. While we strive to manufacture high-quality goods, the actual performance of any product hinges on various factors beyond our control. Accordingly, refunds will not be granted on the basis of product performance.
Our detailed refund policy is listed below:
- Return Eligibility: You may qualify for a return if you are dissatisfied with the product.
- Initiate a Return: To apply for a return, please contact us via xiqunwang88@gmail.com.
- Return Requirements: To be eligible for return approval, the product must be kept intact in its original packaging and remain brand-new unused condition.
- Shipping & Handling Fees: Shipping charges and service fees are non-refundable.
- Return Inspection: After receiving the returned item, we will conduct an inspection to verify whether it complies with return criteria.
- Right of Rejection: We reserve the right to decline any return application if the product fails to meet the standards specified in this return policy.
Should you have any questions or concerns regarding our refund policy, feel free to contact us anytime at
xiqunwang88@gmail.com.
